Contact Us
Got a question about a sweepstakes casino, a review you've read on mastertradercoin.com, or something that doesn't look right on the site? This page explains what we can help with, what we can't, and the best way to reach us.
What we can help with
Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos available to US players. We can help with things like:
- Corrections — if a welcome offer, redemption rule, or eligible-state list has changed and our page is out of date
- Editorial questions — how we rank operators, what our ratings mean, or why a particular site does or doesn't appear on our lists
- General feedback on our reviews, tables, and guides
- Suggestions for sweepstakes casinos we haven't yet covered
What we can't help with
Because Sweepstakes Casinos does not operate any sweepstakes casino, we're not able to assist with account-specific issues. If your question involves any of the following, you'll need to contact the operator directly through the site or app where you hold an account:
- Account access, login problems, or password resets
- Sweepstakes Coins (SC) redemption status, processing times, or payment delays
- Identity verification (KYC) requests or document uploads
- Deposits, purchases, refunds, or billing questions
- Closing or self-excluding from an account
Most operators list a support email, live chat, or help centre link in their site footer or account settings — that's the fastest route for anything tied to your specific account. If you're concerned about your play or want to review your options for setting limits, our Responsible Gambling page is a good starting point.
Before you write in about a specific casino
A few things are worth checking first, since they cover the most common questions we receive:
- Redemption thresholds, processing windows, and identity verification requirements vary by operator and are set out in each site's own terms — we link to these where possible in our reviews.
- Eligible states change from time to time. Operators decide for themselves which states they serve, and a platform's availability can shift with little notice, so always confirm directly with the operator before signing up or attempting a redemption.
- Sweepstakes casinos run on a dual-currency model — Gold Coins for casual play and Sweepstakes Coins that may be redeemable for prizes under the operator's rules and applicable law. No purchase is necessary to participate, and platforms are required to offer a free method of entry alongside any paid coin packages.
If your question is still unanswered after checking the operator's own terms, our Terms and Conditions page explains how our site itself operates, and our About Us page covers how we research and rate the operators we list.
How to reach the editorial team
For corrections, feedback, or general questions about our content, use the contact details or form linked in the site footer. When writing in, it helps to include:
- The name of the page or operator you're asking about
- What you believe is out of date or incorrect, if you're flagging a correction
- Any supporting detail, such as a screenshot or a link to the operator's current terms
We review messages in the order they arrive and aim to respond as soon as we reasonably can, though we can't guarantee a specific turnaround time.
A note on age and eligibility
Sweepstakes Casinos is written for adults of legal age. Depending on the operator and the state, participation generally requires being at least 18 or 21 years old. Availability of any given sweepstakes casino varies by state, and some jurisdictions restrict or prohibit this type of platform entirely — laws in this area change, so it's worth confirming current eligibility directly with the operator before creating an account.
Whether you're double-checking a bonus term, reporting something that looks outdated, or just want to tell us we got something wrong, we'd rather hear from you than leave inaccurate information standing.